The Inevitable Cloud Outage: 5 Key Essentials to Safe Guard Your Application

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A while back, I was starting up an EC2 instance on the AWS cloud when it entered an endless restart loop. All the application deployment efforts we’d made (installation and service configuration) over two weeks just went down the drain. So we called support. The support rep redirected us to his team leader who simply told us that, as indicated in the SLA, we had to abide by the shared responsibility model and they were not liable for our loss.
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The Cloud in HP’s Cloud (Part 2): HP Discover, the Enterprise and AWS Cloud

imageLast month I attended HP Discover (disclosure: my participation was funded by Ivy World). The IT war already started however HP stands still not taking initiatives and real risks as true leaders should take. At the three-day conference I learned why some companies don’t last and why this IT giant is at a great risk of losing in this new era IT battle. This is a story of a lasting company that might have already lost.
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High Availability of Your Cloud Expectations

Cloud SLAThe Cloud Service Level Agreement (SLA) discussion puts penalties and compensations on the table. Can we say that the compensation method the customer expects is the same as the Software as a Service (SaaS) vendor’s SLA provides?

A while ago, I experienced issues while starting up a specific instance on Amazon AWS cloud. I’m still not sure why, but the instance entered an endless restart loop. All the application deployment work (installation and configuration of a service) we did on it for about two weeks just went down the drain. Discussion with the Amazon AWS support team ended with an escalation of the support request to their head of support.

Take a look at the following paragraphs copied from the Amazon AWS EC2 SLA –

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